1. Arrival and departure
   The property is available from 3pm on the day of arrival. The property must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the host. In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference and their passport/identity card/driving licence.
2. No smoking
   Guests are not permitted to smoke in the property. Smoking inside our premises will result in a £150 fine which will be automatically charged from the card details used for security deposit.
3. No drugs
   Possession and use of any drugs in the property is strictly forbidden. Any guests in breach of this rule will be removed from the property with immediate effect and we be charged a £300 fine which will be automatically charged from the card details used for security deposit.
4. No parties or events
   Guests are not permitted to host any parties or events inside our premises. Any parties or events inside our premises without prior written consent will result in a £250 fine which will be automatically charged from the card details used for security deposit.
5. No pets
   Guests are not permitted to have pets or permit the access of any pets within the property. Pets inside our premises will result in a £150 fine which will be automatically charged from the card details used for security deposit.
6. Damage
   We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to the property during your stay (including without limitation specialist cleaning) or for any items that are missing or damaged when you leave.
7. Guest behaviour
   Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property. We reserve the right to refuse accommodation or services or remove you from the property if, in our reasonable opinion, we consider this provision to have been breached.
8. Assignment prohibited
   Guests are not to assign, underlet, charge, part with or share possession or occupation of the Property or any part of it.
9. Number of guests
   Guests agree to adhere to the number of guests confirmed at the time of their booking and should this need to be changed agree to contact the host to make arrangements.
10. Covid-19
    We kindly request any guest are asked not to attend the property if they are displaying symptoms associated with possible COVID-19 infection.
11. Cancellation policy

Full Refund Policy: Guests are entitled to a full refund of their booking amount in the event of a cancellation made thirty (30) days or more prior to the scheduled check-in date.

Short Notice Booking Cancellation Policy: For bookings made fewer than thirty (30) days before the intended check-in date, guests can still receive a full refund provided they cancel within forty-eight (48) hours of making the booking and provided the cancellation occurs at least fourteen (14) days before the scheduled check-in date.

Partial Refund Policy: Following the initial cancellation periods outlined above, guests may receive a fifty percent (50%) refund of their booking amount if the cancellation is made at least seven (7) days prior to the scheduled check-in date.

Non-Refundable Period: No refunds will be issued for cancellations made less than seven (7) days prior to the scheduled check-in date.

12. Communications

If a mobile phone number is provided when booking, this can and likely will be used to send you information and updates about your booking with Habitatio. If you would not like to receive these messages, you can opt out my emailing [email protected].

Contact us at [email protected] for questions related to our terms and conditions.